Our products are guaranteed for a period of 2-3 years. The guarantee condition covers any performance failure occurring within the warranty period caused by non-human damage. There is no charge for replacing or repairing defective products.
If quality problems are caused by our manufacturing, we will replace or repair the defective products. If customers cannot accept the solution for replacing or repairing, the payment for defective products will be refunded to the buyer's bank account or credited for future orders.
Please note: We will not reimburse or pay for unexpected costs, including labor or other costs associated with removal or reinstallation of the product, even if it is ultimately deemed to be defective.
Exceptions to Warranty:
- Product had been modified by the user.
- Product was not installed or maintained according to the manual or specification.
- Product was subject to unusual physical or electrical stress, misuse, or negligence.
- Product defect was not related to original functionality, including third-party modifications.
- Other damages caused after receipt of product by customer.
- If the returned product is found to be non-damaged, it will be returned at the customer's expense.
What is the waterproof rating of this RGB LED strip?
This model features an IP65 rating, making it protected against dust ingress and low-pressure water jets, suitable for various environments.
Can I cut the LED strip to a specific length?
Yes, the cutting unit for this LED strip is 1 meter, allowing you to adjust the length according to your installation requirements.
Is this LED strip dimmable?
Yes, this product is dimmable, giving you full control over the lighting intensity for different atmospheres.
What is the maximum run length for a single power connection?
The maximum run length for this 220V RGB strip is 50 meters, ensuring consistent performance over long distances.
What type of LEDs are used in this strip?
This strip utilizes high-quality SMD 5050 LEDs with a density of 60 pieces per meter for vibrant and uniform color mixing.
What is the operating temperature range?
The product is designed to operate reliably in temperatures ranging from -20℃ to +45℃.