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Frequently Asked Questions
Can you provide samples? Are they free?
Yes, we can provide 1-3 pcs of samples. We collect a sample fee initially, which is fully refunded when you place an official order. Shipping costs are covered by the customer.
What kind of payment methods do you accept?
We accept T/T (Wire transfer), Western Union, PayPal, and Credit Cards. We also accept payments in RMB.
How long is the delivery time?
For products in stock, we ship within 3 working days. If stock is insufficient, we will check and confirm the specific production lead time for you.
How is the order shipped and is it safe?
Small packages are sent via Express (DHL, FedEx, UPS, TNT) door-to-door. Large orders are shipped by Air or Sea. We use professional packaging to ensure safety and take responsibility for any delivery damage.
Do you provide a product catalog?
Yes, we have a comprehensive product catalog. Please contact us via message or email, and we will send it to you immediately.
What is the quality guarantee for your products?
We provide a one-year quality guarantee for our products. If you have any issues, we offer rapid support and will reply to inquiries within 24 hours.
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