?
Frequently Asked Questions
What are the available payment methods?
We accept T/T, PayPal, and Western Union for all orders.
What is the typical delivery time?
Samples are usually ready within 3-5 working days, while bulk orders typically take 15-30 days depending on the quantity.
How is the product shipped?
Small sample orders are sent via express couriers like DHL, UPS, TNT, or FedEx. Bulk orders can be shipped by air or sea.
Do you provide customized services?
Yes, we offer various customization options including customized stickers, usage manuals, color boxes, cartons, and logo laser or pad printing.
What is the warranty policy for the LED lights?
Our products have a defective rate of less than 0.5%. If you encounter any issues, provide clear photos or videos, and we will send replacement lights in your next order after evaluation.
What information is needed to place an order?
Please provide the model name, beam pattern, quantity, detailed shipping address, postal code, and your preferred shipping and payment methods.